Yati Khiryati

	Over 15 years of experience in consulting and training industry undertaking various roles in the areas of learning & development, product development, business development, customer service and centre management.
	Khiryati was a Business Development Manager of Global Knowledge(Asia Pacific), responsible for the set up and developing business in Malaysia. In the same tenure, she had also successfully acquired the ‘Cisco Authorized Partner ‘ status award as well as Microsoft, Nortel, Cabletron and Compaq ‘Training Partner’ status for Global Knowledge training sites in Singapore, Malaysia and Thailand.
	In the academic space, Khiryati has 5 years experience in managing a private academic institution which offers Diploma, Advanced Diploma and Degree courses in Singapore.
	As a Training Consultant, Khiryati was responsible for the design and development of the training program for the newly hired contact center agents and supporting staffs of Hewlett-Packard Asia Pacific Contact Centers. Following up the face-to-face workshops, she has also conducted coaching sessions for the Telesales agents. Her responsibility was also measuring & reporting Return of Training Investment(ROTI) for the Contact Centre agents training.
	As an Instructional Designer, Khiryati has also successfully designed and customized training materials for both face-to-face and e-learning courses. Areas of expertise includes leadership, customer service, project management, talent management and strategic management
	In the capacity of a Project Manager, Khiryati has successfully directed IT projects and managed training events for multi-national companies such as Hewlett Packard, Microsoft, CISCO, Schlumberger and DHL.
	Khiryati has a Master of Science in Software Engineering , Andrews University, Michigan, USA, and a Bachelor of Information Technology , Queensland University of Technology, Australia. ^Top

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